Returns And Exchanges
Conditions of return:
Because of the nature of these items, I can’t accept returns for:
- Custom or personalised orders
- Intimate items (for health/hygiene reasons)
- Items on sale
If you are unhappy with the size or fit of your items, please contact me and I will try to create something with a bespoke/custom fit, just for you! However, due to the nature of my work (handmade to order) and the nature of my products (intimate items) I only allow refunds in extreme cases.
I recommending limiting your order to 1 item if you are not sure about the size – I will only allow 1 product to be exchanged from any order that is the incorrect size – please check before you buy multiple items.
Buyers are responsible for return shipping costs.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
How I Work…
Everything I make is handmade to order, so I allow 14 days between the date of your order to the date it will be shipped. This gives me time to get through orders at a steady/healthy pace, particularly when I get a few large orders at once!
If you’re in a hurry, please contact me before placing your order.
From January 2020, worldwide tracked/signed shipping on orders over £100 is free! Domestic (UK) shipping will be 1st Class Signed, and Worldwide shipping is international tracked.
When Will Your Order Be Sent Out?
Unless otherwise stated on the website at the time of your order, your package will be sent out within 14 days. Occasionally, large orders may take longer.
If you are using the super secret Christmas early bird discount, your order will take 4 weeks to be made and dispatched!
Variations To Products
If I run out of the original materials used for a product I will endeavour to use similar materials to complete your order. This includes fabrics, elastic trimmings, charms, bows and chains.